Job ID: 8138

Location: Syracuse, NY, US, 13208

Overview:

• The Customer Advocate support customers in resolving issues related to self-service experience. Ultimately, the goal is to provide the highest customer satisfaction by providing better visibility and faster resolution of customer-related issues.
• Primary Responsibilities
• Navigate customers through the process of submitting an order through the self-service portal
• Answer inquiries regarding customers’ accounts
• Keypunch supplier and sample withdrawals
• Electronic imaging
• Research shortage and miss-shipped claims
• Process/enter orders and pick-ups
• Handle calls from customer service queue
• Process winery direct orders
• Scan and index customer credit files into the imaging system
• Add partners, drop partners, self-incorporated accounts and inactive systems.
• Identify outdated, obsolete and duplicate documents from customer files
• Handle all salespersons changes at the beginning of each month
• Research returned mail with an incorrect address and make the necessary corrections
• Handle delivery claims and logs (shortage claims, miss ships, etc.)
• Pull faxes and invoices off the printer and distribute them to appropriate desks. Communicate with the sales force, customers and A/R
• Perform the job in accordance with company and departmental policies and procedures
• Perform other related duties as assigned
• Additional Primary Responsibilities

Minimum Qualifications:

• High school diploma or equivalency plus 1 year of experience
• Knowledge with Generally Accepted Accounting Principles (GAAP), federal regulatory guidelines, and organizational objectives
• Proficiency using Microsoft Excel spreadsheets in creating pivot tables, develop charts, and complex formulas
• Physical Demands
• Physical demands with activity or condition existing a considerable amount of time include sitting and typing/keyboarding using a computer (i.e., keyboard, mouse, and monitor) or calculator
• Physical demands with activity or condition existing an occasional to the rare amount of time include walking, carrying, reaching, standing, and stooping
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

Job ID: 8083

Location: Syracuse, NY, US, 13208

Overview:

• Posts customer payments by verifying invoice coding; verifying transactions; scheduling disbursements; obtaining authorization of payments; evaluating and approving account investigations; resolving special cases; authorizing stop-payments; coordinating daily receiving reporting; following internal accounting controls.
• Primary Responsibilities
• Provide financial, administrative, and clerical services as well as ensure accuracy and efficiency of operations
• Process and monitor incoming payments, and secure revenue by verifying and posting receipts
• Record payments to accounts and maintain accounts receivable records
• Compile necessary information from financial institutions such as banks and credit organizations to process/verify applications for credit and solicit payment on overdue accounts
• Keep records of all delinquent accounts, incomplete files, and credit risks
• Prepare daily cash deposits and cash control sheet
• Enter finalized cash receipts and update accounts receivable ledger
• Work with potential customer and sales department to gather new account paperwork and send the completed file to the accounts receivable supervisor for verification
• Perform collection procedures as outlined in Standard Operating Process (SOPs) and escalate to supervisor as needed
• Additional Primary Responsibilities
• Follow up and review accounts for compliance with State credit law and Standard Operating Procedures (SOPs)
• Cash application through various payment methods such as checks/cash, electronic funds transfer (EFT), Online Bill Pay, Drivers, non-sufficient funds (NSFs), and notify customer/sales of term changes
• Address driver phone calls and/or questions through radio (Nextmail) regarding payment and delivery instruction
• Manage monthly statement distributions and work with sales and other departments to handle disputes on accounts
• Maintain an Account Portfolio of 1,000 accounts with accurate notes and terms for customers
• Work closely with sales and various departments to keep accurate notes on customer account status for delivery information and account payment status Responsible for a high volume of customer accounts
• Update and maintain all aspects of their customer account portfolio which includes contact information, notes on account status, courtesy calls, and handling customer requests
• Perform other job-related duties as assigned

Minimum Qualifications:

• High school diploma or equivalency plus 2 years of experience
• Knowledge with Generally Accepted Accounting Principles (GAAP), federal regulatory guidelines, and organizational objectives
• Proficiency using Microsoft Excel spreadsheets in creating pivot tables, develop charts, and complex formulas
• Working knowledge of SAP software financial modules
• Excellent accuracy and attention to detail skills to process large numbers of invoices
• Proficiency using high mathematical concepts such as fractions, algebra, statistics, mathematical modeling, and, to some extent, calculus
• Strong communication skills – written, verbal, persuasion, motivation, facilitation of strong working relationships
• Knowledge of other MS Office Suite and/or software applications related to job functions
• Excellent interpersonal, customer service, analytical/problem solving, problem management, presentation development, presentation, and communications skills
• Physical Demands
• Physical demands with activity or condition for a considerable amount of time include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or mobile device
• Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stooping
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs