Our Vision

To be the distributor of choice for our customers and suppliers through a diverse team of empowered industry leaders, while giving back to the communities we serve.

Our Mission

To exceed all expectations of our trading partners with outstanding sales, service, and results, through innovative strategies, unmatched relationships, cutting-edge technology, and the industry's best trained and most talented team.

Apply For Any Of Our Current Openings

Positions Available:

Job ID: 8138

Location: Syracuse, NY, US, 13208

Overview:

  • The Customer Advocate support customers in resolving issues related to self-service experience. Ultimately, the goal is to provide the highest customer satisfaction by providing better visibility and faster resolution of customer-related issues.
  • Primary Responsibilities
  • Navigate customers through the process of submitting an order through the self-service portal
  • Answer inquiries regarding customers’ accounts
  • Keypunch supplier and sample withdrawals
  • Electronic imaging
  • Research shortage and miss-shipped claims
  • Process/enter orders and pick-ups
  • Handle calls from customer service queue
  • Process winery direct orders
  • Scan and index customer credit files into the imaging system
  • Add partners, drop partners, self-incorporated accounts and inactive systems.
  • Identify outdated, obsolete and duplicate documents from customer files
  • Handle all salespersons changes at the beginning of each month
  • Research returned mail with an incorrect address and make the necessary corrections
  • Handle delivery claims and logs (shortage claims, miss ships, etc.)
  • Pull faxes and invoices off the printer and distribute them to appropriate desks. Communicate with the sales force, customers and A/R
  • Perform the job in accordance with company and departmental policies and procedures
  • Perform other related duties as assigned
  • Additional Primary Responsibilities

Minimum Qualifications:

  • High school diploma or equivalency plus 1 year of experience
  • Knowledge with Generally Accepted Accounting Principles (GAAP), federal regulatory guidelines, and organizational objectives
  • Proficiency using Microsoft Excel spreadsheets in creating pivot tables, develop charts, and complex formulas
  • Physical Demands
  • Physical demands with activity or condition existing a considerable amount of time include sitting and typing/keyboarding using a computer (i.e., keyboard, mouse, and monitor) or calculator
  • Physical demands with activity or condition existing an occasional to the rare amount of time include walking, carrying, reaching, standing, and stooping
  • May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

Job ID: 8083

Location: Syracuse, NY, US, 13208

Overview:

  • Posts customer payments by verifying invoice coding; verifying transactions; scheduling disbursements; obtaining authorization of payments; evaluating and approving account investigations; resolving special cases; authorizing stop-payments; coordinating daily receiving reporting; following internal accounting controls.
  • Primary Responsibilities
  • Provide financial, administrative, and clerical services as well as ensure accuracy and efficiency of operations
  • Process and monitor incoming payments, and secure revenue by verifying and posting receipts
  • Record payments to accounts and maintain accounts receivable records
  • Compile necessary information from financial institutions such as banks and credit organizations to process/verify applications for credit and solicit payment on overdue accounts
  • Keep records of all delinquent accounts, incomplete files, and credit risks
  • Prepare daily cash deposits and cash control sheet
  • Enter finalized cash receipts and update accounts receivable ledger
  • Work with potential customer and sales department to gather new account paperwork and send the completed file to the accounts receivable supervisor for verification
  • Perform collection procedures as outlined in Standard Operating Process (SOPs) and escalate to supervisor as needed
  • Additional Primary Responsibilities
  • Follow up and review accounts for compliance with State credit law and Standard Operating Procedures (SOPs)
  • Cash application through various payment methods such as checks/cash, electronic funds transfer (EFT), Online Bill Pay, Drivers, non-sufficient funds (NSFs), and notify customer/sales of term changes
  • Address driver phone calls and/or questions through radio (Nextmail) regarding payment and delivery instruction
  • Manage monthly statement distributions and work with sales and other departments to handle disputes on accounts
  • Maintain an Account Portfolio of 1,000 accounts with accurate notes and terms for customers
  • Work closely with sales and various departments to keep accurate notes on customer account status for delivery information and account payment status Responsible for a high volume of customer accounts
  • Update and maintain all aspects of their customer account portfolio which includes contact information, notes on account status, courtesy calls, and handling customer requests
  • Perform other job-related duties as assigned

 

Minimum Qualifications:

  • High school diploma or equivalency plus 2 years of experience
  • Knowledge with Generally Accepted Accounting Principles (GAAP), federal regulatory guidelines, and organizational objectives
  • Proficiency using Microsoft Excel spreadsheets in creating pivot tables, develop charts, and complex formulas
  • Working knowledge of SAP software financial modules
  • Excellent accuracy and attention to detail skills to process large numbers of invoices
  • Proficiency using high mathematical concepts such as fractions, algebra, statistics, mathematical modeling, and, to some extent, calculus
  • Strong communication skills – written, verbal, persuasion, motivation, facilitation of strong working relationships
  • Knowledge of other MS Office Suite and/or software applications related to job functions
  • Excellent interpersonal, customer service, analytical/problem solving, problem management, presentation development, presentation, and communications skills
  • Physical Demands
  • Physical demands with activity or condition for a considerable amount of time include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or mobile device
  • Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stooping
  • May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs
 

Our Vision

To be the distributor of choice for our customers and suppliers through a diverse team of empowered industry leaders, while giving back to the communities we serve.

Our Mission

To exceed all expectations of our trading partners with outstanding sales, service, and results, through innovative strategies, unmatched relationships, cutting-edge technology, and the industry's best trained and most talented team.

Job ID: 8138

Location: Syracuse, NY, US, 13208

Overview:

  • The Customer Advocate support customers in resolving issues related to self-service experience. Ultimately, the goal is to provide the highest customer satisfaction by providing better visibility and faster resolution of customer-related issues.
  • Primary Responsibilities
  • Navigate customers through the process of submitting an order through the self-service portal
  • Answer inquiries regarding customers’ accounts
  • Keypunch supplier and sample withdrawals
  • Electronic imaging
  • Research shortage and miss-shipped claims
  • Process/enter orders and pick-ups
  • Handle calls from customer service queue
  • Process winery direct orders
  • Scan and index customer credit files into the imaging system
  • Add partners, drop partners, self-incorporated accounts and inactive systems.
  • Identify outdated, obsolete and duplicate documents from customer files
  • Handle all salespersons changes at the beginning of each month
  • Research returned mail with an incorrect address and make the necessary corrections
  • Handle delivery claims and logs (shortage claims, miss ships, etc.)
  • Pull faxes and invoices off the printer and distribute them to appropriate desks. Communicate with the sales force, customers and A/R
  • Perform the job in accordance with company and departmental policies and procedures
  • Perform other related duties as assigned
  • Additional Primary Responsibilities

Minimum Qualifications:

  • High school diploma or equivalency plus 1 year of experience
  • Knowledge with Generally Accepted Accounting Principles (GAAP), federal regulatory guidelines, and organizational objectives
  • Proficiency using Microsoft Excel spreadsheets in creating pivot tables, develop charts, and complex formulas
  • Physical Demands
  • Physical demands with activity or condition existing a considerable amount of time include sitting and typing/keyboarding using a computer (i.e., keyboard, mouse, and monitor) or calculator
  • Physical demands with activity or condition existing an occasional to the rare amount of time include walking, carrying, reaching, standing, and stooping
  • May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

Job ID: 8083

Location: Syracuse, NY, US, 13208

Overview:

  • Posts customer payments by verifying invoice coding; verifying transactions; scheduling disbursements; obtaining authorization of payments; evaluating and approving account investigations; resolving special cases; authorizing stop-payments; coordinating daily receiving reporting; following internal accounting controls.
  • Primary Responsibilities
  • Provide financial, administrative, and clerical services as well as ensure accuracy and efficiency of operations
  • Process and monitor incoming payments, and secure revenue by verifying and posting receipts
  • Record payments to accounts and maintain accounts receivable records
  • Compile necessary information from financial institutions such as banks and credit organizations to process/verify applications for credit and solicit payment on overdue accounts
  • Keep records of all delinquent accounts, incomplete files, and credit risks
  • Prepare daily cash deposits and cash control sheet
  • Enter finalized cash receipts and update accounts receivable ledger
  • Work with potential customer and sales department to gather new account paperwork and send the completed file to the accounts receivable supervisor for verification
  • Perform collection procedures as outlined in Standard Operating Process (SOPs) and escalate to supervisor as needed
  • Additional Primary Responsibilities
  • Follow up and review accounts for compliance with State credit law and Standard Operating Procedures (SOPs)
  • Cash application through various payment methods such as checks/cash, electronic funds transfer (EFT), Online Bill Pay, Drivers, non-sufficient funds (NSFs), and notify customer/sales of term changes
  • Address driver phone calls and/or questions through radio (Nextmail) regarding payment and delivery instruction
  • Manage monthly statement distributions and work with sales and other departments to handle disputes on accounts
  • Maintain an Account Portfolio of 1,000 accounts with accurate notes and terms for customers
  • Work closely with sales and various departments to keep accurate notes on customer account status for delivery information and account payment status Responsible for a high volume of customer accounts
  • Update and maintain all aspects of their customer account portfolio which includes contact information, notes on account status, courtesy calls, and handling customer requests
  • Perform other job-related duties as assigned

 

Minimum Qualifications:

  • High school diploma or equivalency plus 2 years of experience
  • Knowledge with Generally Accepted Accounting Principles (GAAP), federal regulatory guidelines, and organizational objectives
  • Proficiency using Microsoft Excel spreadsheets in creating pivot tables, develop charts, and complex formulas
  • Working knowledge of SAP software financial modules
  • Excellent accuracy and attention to detail skills to process large numbers of invoices
  • Proficiency using high mathematical concepts such as fractions, algebra, statistics, mathematical modeling, and, to some extent, calculus
  • Strong communication skills – written, verbal, persuasion, motivation, facilitation of strong working relationships
  • Knowledge of other MS Office Suite and/or software applications related to job functions
  • Excellent interpersonal, customer service, analytical/problem solving, problem management, presentation development, presentation, and communications skills
  • Physical Demands
  • Physical demands with activity or condition for a considerable amount of time include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or mobile device
  • Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stooping
  • May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs
 

Apply For Any Of Our Current Openings

Our Culture

Building on our multigenerational heritage, team members think and act like owners while treating each other with respect, camaraderie, and transparency. Integrity, intellect, and ingenuity guide our decisions and our relationships with suppliers, customers, and each other.

Our Values

F Fulfill the potential of our suppliers and customers
A Aspire to excellence
M Mission and Vision driven
I Integrity and inclusiveness are our hallmarks
L Leadership in everything we do
Y You are critical to our success

socially-distant-office
Southern-Glazier_Truck-Image
driver-mask1

Our Culture

Building on our multigenerational heritage, team members think and act like owners while treating each other with respect, camaraderie, and transparency. Integrity, intellect, and ingenuity guide our decisions and our relationships with suppliers, customers, and each other.

Our Values

F Fulfill the potential of our suppliers and customers
A Aspire to excellence
M Mission and Vision driven
I Integrity and inclusiveness are our hallmarks
L Leadership in everything we do
Y You are critical to our success

socially-distant-office
Southern-Glazier_Truck-Image
driver-mask1